WARRANTY / RETURNS

Your satisfaction on this item is guaranteed with iron-clad warranty policies! The quality and craftsmanship is always top quality, and we guarantee the value of this product. Here are some important reminders you should know about our return policies. Please read carefully.

Note: Don't be fooled by low quality replicas made from countries with cheap watch movement workmanship such as China or Thailand!

How to Return Products

• Fill out the form above for further instructions via email
• Please insure your return. We are not responsible for shipping damages
• The product is subject to final inspection before your return is processed
• Allow 2-3 weeks for the return to be processed
  

Quality Assurance! - Iron-Clad Warranty

• There is a 3 month warranty on all our watches
• Manufacturers' defects are covered under warranty for one year. This does not include intentional damage, or general wear and tear (such as scratches, dents/chips, etc.). Make sure the crown is always screwed in tight so water does not get in
• Watches cannot be tampered with in any way. All watchcases are installed with a tamper-proof seal. If you open up the watchcase and the seal is broken, all return policies are void for the watch. Please do not have any other jewelers work on the watch or open it up or we will not warranty the product. This is a standard exclusion even on genuine brand name watch warranties
• If your product cannot be repaired, we will send you a replacement of the exact same model! If that model is out of stock, then you can choose another product of the same or similar value (up to £50 more than the cost of your original replica). In virtually all cases of manufacturers' defects, the products can be repaired
• If manufacturers' defects appear on your watch within 1 week of ordering, we will replace it with a brand new one. Usually if they don't show up within a week, they won't show up at all. These are high quality Swiss-made timepieces crafted according to Swiss standards
• Intentional crown/stem damages are not covered. In most cases, crown/stem damages results from the customer pulling extremely hard at the stem, thus jamming the movement. However, if the crown/stem damage is due to a manufacturers' defect, we will gladly repair/replace your product
  

Satisfaction Guaranteed! - Refunds/Exchanges

• The product should be post-marked within 7 business days from the day you received it
• The product must be returned unused and in the original condition you received it in, with all original packaging and no signs of wear. Sorry, used products cannot be credited back or exchanged for a new product. By wearing the product the first time, your refund/exchange policy is void.